{"id":13,"date":"2023-08-23T08:35:49","date_gmt":"2023-08-23T07:35:49","guid":{"rendered":"https:\/\/jstmedicine.com\/?page_id=13"},"modified":"2023-08-23T09:26:12","modified_gmt":"2023-08-23T08:26:12","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/jstmedicine.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f22874c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f22874c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c1513b6\" data-id=\"c1513b6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e375180 elementor-widget elementor-widget-heading\" data-id=\"e375180\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h4 class=\"elementor-heading-title elementor-size-default\">\nProcess: \n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10dd47a elementor-widget elementor-widget-text-editor\" data-id=\"10dd47a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Request for refund\/exchange needs to be initiated on jstmedicine.com <br \/>If any further clarification is needed, jst representative will reach out to you, before approving the return request over email. <br \/>Operations team will initiate return collection within 3 working days of request initiation. <br \/>Post receipt of returned produced, the QA\/ QC team will check and approve the return. After approval from QA\/QC, replacement process will be initiated. SLA for returns approval to replacement initiation is 7 working days<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1576677 elementor-widget elementor-widget-heading\" data-id=\"1576677\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fc9629 elementor-widget elementor-widget-text-editor\" data-id=\"6fc9629\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You should initiate request within 7 days of receiving the product(s). <br \/>Returned product would be checked and approved by our quality assurance\/quality control team for below compliance: <br \/>It should not have any custom engraving\/embroidery\/ design etc done at the time of order placement <br \/>It should be complete \u2013 no missing parts or accessories <br \/>It should be unused <br \/>It should be undamaged <br \/>FOR ALL OTHER PRODUCTS<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-081db02 elementor-widget elementor-widget-heading\" data-id=\"081db02\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Eligibility<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7ede04 elementor-widget elementor-widget-text-editor\" data-id=\"b7ede04\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cca9bbd elementor-widget elementor-widget-text-editor\" data-id=\"cca9bbd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You may raise a return\/ replacement request for any of the following reasons.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c281322 elementor-widget elementor-widget-heading\" data-id=\"c281322\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">If any manufacturing defect<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c630280 elementor-widget elementor-widget-text-editor\" data-id=\"c630280\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Product is physically damaged in transit. (Ideally, you should not accept the package if you receive a damaged consignment as evident from the packaging) <br \/>Product has manufacturing defect and is not working properly (in case of equipment\/instrument) <br \/>Product has less than 1 months left from expiry date (in case of perishable products) <br \/>Some part\/accessory of the product that should be included is missing <br \/>Received wrong product<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15b728f elementor-widget elementor-widget-heading\" data-id=\"15b728f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Process <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c07d11e elementor-widget elementor-widget-text-editor\" data-id=\"c07d11e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You are required to raise your request on jstmedicine.com with appropriate documentation\/ proof including but not limited to the following <br \/>Photos\/videos of the product showing the relevant issue\/defect <br \/>Photo of shipping label with order ID <br \/>Photo\/soft copy of bill\/invoice <br \/>If any further clarification is needed, jst representative will reach out to you before approving the return request over email. JSTMEDICINE may not be able to provide a replacement in case of incomplete or inaccurate information provided by you. <br \/>Operations team will initiate return collection within 3 working days of request approval <br \/>Post receipt of returned produced, the QA\/ QC team will check and approve the return. After approval from QA\/QC, replacement process will be initiated. SLA for returns approval to replacement initiation is 7 working days<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8166c9b elementor-widget elementor-widget-heading\" data-id=\"8166c9b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions <\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f39ef7 elementor-widget elementor-widget-text-editor\" data-id=\"6f39ef7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You should initiate request within 7 days after receiving the product(s). <br \/>Replacement would be offered against all return requests. In case, the product is out of stock and cannot be replaced at the time of request, then refund will be issued through payment gateway\/credit note\/ coupon. <br \/>Sterile products (vaccines, resins etc) will be applicable for return only in case of wrong product delivery <br \/>JST MEDICINE at its discretion can deny a request for replacement if it considers the request to not be genuine.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bf8b4d elementor-widget elementor-widget-heading\" data-id=\"1bf8b4d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Pharmaceuticals delivered by associated pharmacist will be applicable for replace only in case of wrong product delivery<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f45ec3 elementor-widget elementor-widget-text-editor\" data-id=\"2f45ec3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Returned products are approved for refund\/ replacement once our quality assurance\/quality control team has checked and approved the returned product for below compliance: <br \/>It should be complete \u2013 no missing parts or accessories <br \/>It should be unused <br \/>It should be undamaged <br \/>It should not have any custom engraving\/embroidery\/ design etc done at the time of order placement<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1dfcf4 elementor-widget elementor-widget-heading\" data-id=\"c1dfcf4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Order cancellation policy<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55f6f5d elementor-widget elementor-widget-text-editor\" data-id=\"55f6f5d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You are eligible for order cancellation and refunds if <br \/>Order is cancelled within 6 hours and the order has not been shipped. <br \/>The delivery is delayed by more than 21 days from date of order placement. (Not applicable for made to order items, heavy equipment, devices and furniture) <br \/>The above cancellation policy does not apply for items that are specially procured for you. We may however consider your request for such cancellation at our discretion.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c093d6e elementor-widget elementor-widget-heading\" data-id=\"c093d6e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Refund policy<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5997be5 elementor-widget elementor-widget-text-editor\" data-id=\"5997be5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><br \/>Refund\/Replace will be initiated on confirmation of cancellation by our team, and you will receive an email notification on the same. <br \/>MODES OF REFUND : relationship manager will reach out to you to know your refund preference. <br \/>Refund to your wallet will be processed within 24 hours of order cancellation <br \/>The refund to designated card\/bank account\/UPI account through payment gateway will be reversed back to you within 7 days of receipt of the returned goods\/ cancellation <br \/>Refund by NEFT \/ RTGS transfer to your bank account will be processed within 10 days of receipt of the returned goods\/ cancellation.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2a8508 elementor-widget elementor-widget-text-editor\" data-id=\"c2a8508\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Process: Request for refund\/exchange needs to be initiated on jstmedicine.com If any further clarification is needed, jst representative will reach out to you, before approving the return request over email. Operations team will initiate return collection within 3 working days of request initiation. Post receipt of returned produced, the QA\/ QC team will check and &hellip; <a href=\"https:\/\/jstmedicine.com\/index.php\/refund_returns\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Refund and Returns Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jstmedicine.com\/index.php\/wp-json\/wp\/v2\/pages\/13"}],"collection":[{"href":"https:\/\/jstmedicine.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jstmedicine.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jstmedicine.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jstmedicine.com\/index.php\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":12,"href":"https:\/\/jstmedicine.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":2598,"href":"https:\/\/jstmedicine.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions\/2598"}],"wp:attachment":[{"href":"https:\/\/jstmedicine.com\/index.php\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}