Delivery OTP will be shared on registered mobile number and registered mail id only. Delivery person will reach out to you on registered mobile number only. Delivery person will make 3 attempts of delivery. Failing to deliver in 3 attempts will lead to return of the shipment. In case of wrong/damaged goods, take a picture of received goods and share with jstmedicine within 24 hrs on mail at jstdiagnostics@yahoo.com In case of delivery confirmation message without receiving goods. Jstmedicine must be informed within 24 hrs on mail at jstdiagnostics@yahoo.com In-case of return, 2 attempts of pick up will be made. At the time of pickup, please make sure that the pick-up person seals the package in front of you.