• +918146726672
  • JST HEALTH CARE, HEAD OFFICE – STREET NO- 7, SULTANPUR ROAD KPT, PUNJAB INDIA

Refund and Returns Policy

Process:

Request for refund/exchange needs to be initiated on jstmedicine.com
If any further clarification is needed, jst representative will reach out to you, before approving the return request over email.
Operations team will initiate return collection within 3 working days of request initiation.
Post receipt of returned produced, the QA/ QC team will check and approve the return. After approval from QA/QC, replacement process will be initiated. SLA for returns approval to replacement initiation is 7 working days

Terms and Conditions

You should initiate request within 7 days of receiving the product(s).
Returned product would be checked and approved by our quality assurance/quality control team for below compliance:
It should not have any custom engraving/embroidery/ design etc done at the time of order placement
It should be complete – no missing parts or accessories
It should be unused
It should be undamaged
FOR ALL OTHER PRODUCTS

Eligibility

You may raise a return/ replacement request for any of the following reasons.

If any manufacturing defect

Product is physically damaged in transit. (Ideally, you should not accept the package if you receive a damaged consignment as evident from the packaging)
Product has manufacturing defect and is not working properly (in case of equipment/instrument)
Product has less than 1 months left from expiry date (in case of perishable products)
Some part/accessory of the product that should be included is missing
Received wrong product

Process

You are required to raise your request on jstmedicine.com with appropriate documentation/ proof including but not limited to the following
Photos/videos of the product showing the relevant issue/defect
Photo of shipping label with order ID
Photo/soft copy of bill/invoice
If any further clarification is needed, jst representative will reach out to you before approving the return request over email. JSTMEDICINE may not be able to provide a replacement in case of incomplete or inaccurate information provided by you.
Operations team will initiate return collection within 3 working days of request approval
Post receipt of returned produced, the QA/ QC team will check and approve the return. After approval from QA/QC, replacement process will be initiated. SLA for returns approval to replacement initiation is 7 working days

Terms and Conditions

You should initiate request within 7 days after receiving the product(s).
Replacement would be offered against all return requests. In case, the product is out of stock and cannot be replaced at the time of request, then refund will be issued through payment gateway/credit note/ coupon.
Sterile products (vaccines, resins etc) will be applicable for return only in case of wrong product delivery
JST MEDICINE at its discretion can deny a request for replacement if it considers the request to not be genuine.

Pharmaceuticals delivered by associated pharmacist will be applicable for replace only in case of wrong product delivery

Returned products are approved for refund/ replacement once our quality assurance/quality control team has checked and approved the returned product for below compliance:
It should be complete – no missing parts or accessories
It should be unused
It should be undamaged
It should not have any custom engraving/embroidery/ design etc done at the time of order placement

Order cancellation policy

You are eligible for order cancellation and refunds if
Order is cancelled within 6 hours and the order has not been shipped.
The delivery is delayed by more than 21 days from date of order placement. (Not applicable for made to order items, heavy equipment, devices and furniture)
The above cancellation policy does not apply for items that are specially procured for you. We may however consider your request for such cancellation at our discretion.

Refund policy


Refund/Replace will be initiated on confirmation of cancellation by our team, and you will receive an email notification on the same.
MODES OF REFUND : relationship manager will reach out to you to know your refund preference.
Refund to your wallet will be processed within 24 hours of order cancellation
The refund to designated card/bank account/UPI account through payment gateway will be reversed back to you within 7 days of receipt of the returned goods/ cancellation
Refund by NEFT / RTGS transfer to your bank account will be processed within 10 days of receipt of the returned goods/ cancellation.